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Our Privacy Policy

Privacy Policy for The Lodge, Polgooth

 

Effective Date: 1 March 2018

At The Lodge, Polgooth your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website www.thelodgepolgooth.com and when making direct bookings.

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1. Information We Collect

When you use our website or make a booking, we may collect the following types of personal information:

  • Contact details: name, email address, phone number, postal address.

  • Booking details: arrival and departure dates, number of guests, special requests.

  • Payment information: credit/debit card details or payment processing information (processed securely via third-party payment providers).

  • Website usage data: IP address, browser type, device information, pages visited, and time spent on the site.

 

2. How We Use Your Information

We use your personal information to:

  • Process and confirm bookings.

  • Communicate with you regarding your stay, including special offers or updates (only if you have opted in).

  • Improve our website, services, and guest experience.

  • Comply with legal and regulatory obligations.

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3. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity: to complete your booking and provide our services.

  • Consent: for marketing communications and newsletters (you may withdraw consent at any time).

  • Legal obligation: to maintain records as required by tax, health, and safety laws.

 

4. Sharing Your Information

We will never sell your personal data. We may share your information with:

  • Trusted third-party service providers for booking management, payment processing, or email communications.

  • Authorities if required by law or to protect the safety of guests or the property.
     

5. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and user experience. This may include:

  • Essential cookies for website operation.

  • Analytical cookies to understand website usage.

  • Optional marketing cookies (only with your consent).

You can manage or disable cookies via your browser settings, but some features may not function properly if cookies are blocked.

 

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Payment data is processed securely via reputable third-party payment gateways and is not stored on our servers.

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7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Typically, booking information is retained for up to 7 years for accounting and tax purposes.

 

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and receive a copy of your data.

  • Rectify any inaccurate or incomplete data.

  • Request erasure of your data (“right to be forgotten”).

  • Object to processing or request restriction of processing.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at thelodgepolgooth@yahoo.com

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9. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices or content of third-party sites.

 

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the “Effective Date” at the top.

 

11. Contact Us

For any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

The Lodge, Polgooth
Email: thelodgepolgooth@yahoo.com
Phone: 01726 74557/07581 346422
Address: Wedgewood House, St Margarets Lane, Polgooth, PL26 7AX

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