top of page

Booking Terms & Conditions

The Lodge Polgooth

These terms apply to all bookings made directly through our website or by contacting us.

 

1. Booking Confirmation

A booking is confirmed once:

  • The required deposit or full payment has been received, and

  • A confirmation email has been issued.

The person making the booking must be over 18 years of age and agrees to these terms on behalf of all guests.

 

2. Payments

  • A 50% deposit is required at the time of booking.

  • The remaining balance is due 6 weeks before arrival.

  • Bookings made within 6 weeks of arrival require full payment immediately.

Payments may be made via secure online payment, bank transfer, or other agreed methods.

 

3. Cancellation Policy

  • Free cancellation up to 60 days before arrival.

  • Cancellations made less than 60 days before arrival are charged the total booking amount.

We strongly recommend guests take out suitable travel insurance.

 

4. Arrival and Departure

  • Check-in: between 3:00pm and 7:00pm

  • Check-out: between 7:00am and 10:00am

Alternative arrangements may be possible by prior agreement.

 

5. Occupancy

The Lodge accommodates the number of guests stated in the booking confirmation only. Subletting or additional guests are not permitted.

​

6. Guest Responsibilities

Guests agree to:

  • Take reasonable care of the property and its contents

  • Leave the accommodation in a clean and tidy condition

  • Report any damage or issues promptly

Guests may be responsible for the cost of any loss or damage beyond normal wear and tear.

 

7. Smoking and Pets

  • Smoking is not permitted inside the property.

  • Pets are not allowed 

 

8. Liability

We cannot accept responsibility for:

  • Loss or damage to personal belongings

  • Accidents or injuries occurring during your stay, except where caused by our negligence

  • Circumstances beyond our control (including weather, travel disruption, or utility failure)

 

9. Right to Refuse or Terminate Stay

We reserve the right to terminate a stay without refund if guests behave in a way that causes damage, disturbance, or risk to the property or neighbours.

​

10. Governing Law

These terms are governed by the laws of England and Wales.

bottom of page